Wellbeing Disclaimer

What Willow is and is not

Willow was created to offer gentle, everyday tools for reflection — mood check-ins, guided journaling prompts, and a private timeline so you can notice patterns over time. It is a self-guided wellness support tool built with care, not clinical expertise.

• Willow does not provide mental health diagnosis, treatment, therapy, counseling, or medical advice
• Willow does not assess risk, monitor your entries for crisis language, or send emergency help
• Willow does not create a therapist, counselor, psychiatrist, or doctor-patient relationship
• Content within Willow, including reflections and any insights, is for informational and supportive purposes only

Please seek professional support when needed

If you are experiencing persistent sadness, anxiety, changes in sleep or appetite, difficulty coping, or thoughts of self-harm, please reach out to a qualified mental health professional, trusted medical provider, or a reputable support organization in your area.

A primary care provider, therapist, or local crisis line can provide personalized guidance. Your wellbeing matters, and support is available beyond any app.

Not a crisis or emergency service

Soaring Spirits Creations, the Willow App, and this website are not crisis or emergency services. We cannot respond to emergencymessages through the site, app, or email in real time. For emergencies, contact your local emergency number (for example, 911 in the US) or go to your nearest emergency department.

Other resources that may help:

• US/Canada: 988 Suicide & Crisis Lifeline — call or text 988
• Text support: Crisis Text Line — text HOME to 741741
• International: Find helplines at findahelpline.org or through your local health authority
• UK: Samaritans — call 116 123
• If someone is in immediate danger: stay with them if you can and contact emergency services

No professional relationship is created

Your use of Willow and interaction with Soaring Spirits Creations content, jewelry, blog, or emails does not create a therapeutic, medical, or fiduciary relationship. Information you share in the app remains private to you and is not reviewed by a clinician. We encourage you to share relevant reflections with a provider you trust if you feel it would help your care.

Limitation of liability

To the fullest extent permitted by law, Soaring Spirits Creations is not liable for any outcomes, actions, or decisions you make based on information from Willow or our site. You are responsible for how you use the tools we offer and for seeking appropriate professional care when needed. Willow is intended to complement, not replace, professional support.

If you are supporting someone else

Thank you for caring for someone in your life. Listening without judgment, encouraging professional support, and helping them connect with resources can make a difference. You deserve support too. Consider reaching out for guidance for yourself if you are supporting someone through a difficult time.