Shipping, Returns & Refunds

Where we ship

We currently ship throughout the United States, including Alaska, Hawaii, and US territories. International shipping may be available on request for some items — contact us before ordering if you are outside the US so we can provide a rate, timeline, and any customs information.

Processing and delivery times

• Processing: Orders are prepared within 1–3 business days. Each ring is cleaned, inspected, and packaged by hand.
• US delivery: 3–7 business days after shipment via USPS or UPS, depending on your location and chosen service.
• Tracking: Once your order ships, you will receive a shipping confirmation email with a tracking number.
• Delays: Weather, carrier issues, or high-volume periods can occasionally extend delivery. If your tracking has not updated after 5 business days from shipment, contact us and we will look into it.

Shipping costs

Standard shipping is calculated at checkout based on weight and destination. Any free-shipping promotions will be clearly shown at checkout. Expedited shipping options will be presented at checkout when available. Customs duties, taxes, and import fees for international orders (if offered) are the responsibility of the recipient.

Damaged, lost, or incorrect items

Your ring should arrive ready to wear and in the condition photographed. If something is not right:

• Damaged in transit: Please keep all packaging and email us within 48 hours of delivery with photos of the damage and the shipping box. We will arrange a replacement if available or a full refund, and we will file a carrier claim on our end.
• Lost package: If tracking shows no movement for 7+ business days or marks as delivered but you have not received it, contact us. We will work with the carrier and, if the package is confirmed lost, reship or refund.
• Wrong item: If you receive a different ring than you ordered, contact us within 7 days with a photo. We will provide a prepaid return label and ship the correct item once available, or refund if it is no longer available.

Contact: hello@soaringspiritscreations.net

Returns and exchanges

We want your ring to feel right — something you reach for and feel steadied by. If it is not the right fit, you may request a return within 14 days of delivery.

• Return window: 14 calendar days from the delivery date shown by the carrier.
• Condition: Rings must be unworn, unaltered, and returned in original packaging with any included cards or pouches.
• How to start: Email hello@soaringspiritscreations.net with your order number and reason for return. We will provide return instructions and, when applicable, a return label.
• Return shipping: Unless the return is due to our error or damage, return shipping costs are the responsibility of the customer.
• Exchanges: Because each ring is one-of-a-kind, direct exchanges are only possible if another ring of your preferred size is available. Otherwise, we will refund your return and you may place a new order.

Non-returnable situations

We cannot accept returns for:

• Rings that have been resized, engraved, polished, or otherwise altered after delivery
• Rings showing signs of wear, damage, or exposure to harsh chemicals after delivery
• Custom or made-to-order pieces (if offered in the future) specially created at your request

If you are unsure whether your item qualifies, reach out — we will review it with care.

Refunds

• Inspection: Refunds are issued after we receive and inspect the returned ring.
• Method: Refunds go back to the original payment method via Stripe. If your original payment method is unavailable, contact us to arrange an alternative.
• Timing: Once approved, refunds typically appear within 5–10 business days depending on your bank or card issuer.
• Partial refunds: If the ring is returned in a condition that impacts resale (minor wear, missing pouch), we may issue a partial refund and will explain our decision.

Cancellations before shipment

If you need to cancel an order before it has shipped, email us as soon as possible at hello@soaringspiritscreations.net with your order number. If the order has not yet been prepared, we will cancel and refund in full. Once an order is marked as shipped, cancellation is handled as a return.